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Frequently asked questions


How much do I pay for delivery service?

Shipping within Israel is FREE for any purchase of 350₪ or more.

What payment method can I use?

We accept the following payment methods: Visa, Mastercard, Diners and Paypal.

Is it safe to use my credit card on this website?

Yes, the data is SSL-encrypted and PCI compliant with the PCI Data Security standards for all major credit cards. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Can I order over the phone instead?

If you do not feel comfortable ordering online, please call our customer service department at 03-6280290 and our team will gladly take your order over the phone.

How does the sizing work?

Please refer to our Size Guide.

I just placed an order yesterday, and now you're offering a coupon. Can I use it on my previous order?

Sorry, but we are unable to retroactively apply coupons to orders that have already been placed.

What happens if I return an item that I bought on sale or used a promo code on?

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

I would like to work for Catimini. Where can I find out more information and apply?

Please refer to our Careers page.

Still not sure, or need to know more?

Call us at 03-6280290 or contact us via email. We're here to help!